Carriers
The carrier we use to ship your order depends on several different factors including the shipping method you choose, your address, order size, etc. Rest assured, our shipping department will choose the carrier that will give you the quickest service unless otherwise specified. The carrier we choose will not effect your shipping cost. We use the following carriers to ship orders: UPS and the United States Post Office.
We try to keep as many products as possible in stock. Due to a heavy demand for a particular product, we might not have it in stock or the manufacturer may not be able to make it fast enough. This will result in a slightly longer total shipping time. We will notify you if any of your products are on "backorder". Delivery time and price is as follows:
U.S. Orders
We ship anywhere in the continental United States including Alaska, Hawaii and Puerto Rico. We also ship to PO Boxes, APO addresses and other military or overseas addresses. The carrier we use to ship your order will depend on where the order is being shipped and also the size of the order. Orders with overnight shipping will generally leave our warehouse the same day if your order is placed before noon.
| Shipping Prices** |
Total Delivery
Time |
FREE Shipping
(Orders $95 and Over)
 |
FREE! |
* Same Day
(See below) |
3 - 4 Business Days |
3 - 4 Business Days |
Standard
(Under 2 pounds) |
$3.50 |
* 1 Business Day |
4 - 6 Business Days |
5 - 7 Business Days |
Standard
(2-4 pounds) |
$5.50 |
* 1 Business Day |
4 - 6 Business Days |
5 - 7 Business Days |
Standard
(Over 4 pounds) |
$7.50 |
* 1 Business Day |
4 - 6 Business Days |
5 - 7 Business Days |
Priority
(Under 2 pounds) |
$4.95 |
* Same Day
(See below) |
3 - 4 Business Days |
3 - 4 Business Days |
Priority
(2-4 pounds) |
$7.45 |
* Same Day
(See below) |
3 - 4 Business Days |
3 - 4 Business Days |
Priority
(Over 4 pounds) |
$9.25 |
* Same Day
(See below) |
3 - 4 Business Days |
3 - 4 Business Days |
Overnight
(Under 2 pounds) |
$19.95 |
* Same Day
(See below) |
1 Business Day |
1 Business Day |
Overnight
(2-4 pounds) |
$25.95 |
* Same Day
(See below) |
1 Business Day |
1 Business Day |
Overnight
(Over 4 pounds) |
$29.95 |
* Same Day
(See below) |
1 Business Day |
1 Business Day |
* Business days are Monday through Friday, excluding holidays. Item Availability Time assumes we have the product in stock. Orders placed by 12:00 noon will usually be shipped the same business day.
**We do not currently ship outside the U.S.
Return Policy
At VitaminSupplyUSA.com your satisfication is our main focus. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less the original shipping). Only one opened product purchased is eligible for return. All others of the same product must be in an unopened condition for refund. This unconditional money back guarantee covers the the first 30 days from your date of your purchase. Please call us 1-877-368-1200 within 30 days of the purchase date to receive authorization and return instructions.
Mail your returned item back to the following address:
P. O. Box 183484
Shelby Twp., MI 48318-3484
We will not be responsible for shipping and handling on returned items. We recommend using UPS or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse.
Items that are older then 30 days will be taken back on an individual basis only. Please contact us to see if you are eligible for a refund.
** Please note: ALL returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return, it will be refused by our returns department and mailed back to you. Please contact us at 1-877-368-1200 to receive an RMA number.
|
